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Allstate has unclean hands, again. According to a recent report by NBC News, Dominic and Sheila Traina lost the home on Staten Island they shared for 43 years in Superstorm Sandy. They made a claim on their Allstate homeowners' insurance policy and were offered a whopping $10,000 to settle their claim. They refused to accept the offer and are fighting Allstate, but then they came across something very upsetting – a television ad promoting Allstate and thanking its employees who were also impacted by the storm that features photos of their destroyed home.

The Trainas report that Allstate determined that their home was damaged by flooding and since they let their flood insurance lapse several years ago, the majority of their claim is not covered. The Trainas contend, however, that their home was destroyed by wind. Their position is supported by an account from a neighbor who reported that wind hit the home and it collapsed.

As for the ad, Allstate has issued a statement that indicates that the Trainas are not referenced by name in the ad and there is no suggestion or claim that they are satisfied with the status of their claim. These disclaimers notwithstanding, Allstate has pulled the ad while the Trainas consider their legal options with respect to their claim.

View the story here and pass along your thoughts on how the Traina's claim has been handled by Allstate.

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